Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You’ll receive a confirmation email once your order has been processed.

Shipping Times

Standard delivery typically takes 5–8 business days depending on your location and the shipping method selected at checkout. Delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, or unforeseen circumstances.

Shipping Rates

Shipping charges are calculated at checkout based on your order size and delivery destination. We occasionally offer free shipping promotions — any applicable discount will be reflected in your cart.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow your package’s progress.

Delays

While we work with reliable carriers, delays can occasionally occur due to weather, customs, or high shipping volume. We appreciate your patience and will assist with any concerns about a delayed order.

For shipping questions, contact support@basecrate.store or +1 (270) 605-6559.