Return Policy

At Basecrate, your satisfaction matters to us. If you’re not completely happy with your purchase, we’re here to help.

Return Window

You may request a return within 30 days of receiving your item. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return

Email support@basecrate.store with your order number and reason for return. Our team will provide instructions and a return address within 1–2 business days.

Non-Returnable Items

Certain items — such as final sale products, gift cards, or personal-care items — may not be eligible for return. Any exceptions will be clearly noted on the product page.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrived damaged or incorrect, contact us within 7 days of delivery with photos of the item, and we’ll arrange a replacement or refund at no extra cost to you.

Questions? Reach us at support@basecrate.store or +1 (270) 605-6559.